Refund policy

REFUND & RETURNS POLICY Fermentinglab Ltd (trading as AmanitaLab) | Last updated: October 2026

Overview We want you to be completely satisfied with your order. This policy covers returns, refunds, and lost or damaged items for all orders placed through amanitalab.com.

Returns We offer a 30-day return window from the date of delivery. To be eligible for a return, items must be:

  • Unopened and in their original sealed packaging
  • Unused and in the same condition as received
  • Accompanied by proof of purchase

Due to the nature of our research materials — including biomass powders, capsules, and tinctures — we are unable to accept returns on opened or partially used products for hygiene and quality integrity reasons.

To initiate a return, please contact us at: support@amanitalab.com Do not send items back without prior authorisation — unauthorised returns will not be accepted.

Refunds Once your return is received and inspected, we will notify you by email of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the credit.

If more than 15 business days have passed since your refund was approved, please contact us.

Sale items and gift cards are non-refundable.

Exchanges We do not offer direct exchanges. If you require a different item, please return the original (subject to eligibility above) and place a new order once your return is approved.

Damaged or Incorrect Items Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photographic evidence and we will arrange a replacement at no cost to you.

Lost Orders

  • UK orders: If your order has not arrived within 8 business days of dispatch, please contact us and we will investigate with Royal Mail. Confirmed lost orders will be replaced.
  • International orders: If your order has not arrived within 21 business days of dispatch, please contact us.

International Orders & Customs International customers order at their own risk. It is your sole responsibility to verify that Amanita muscaria products are legal to import and possess in your country before placing an order.

Fermentinglab Ltd (trading as AmanitaLab) cannot issue refunds for orders that are:

  • Seized, confiscated, or destroyed by customs
  • Declined due to import restrictions or legal prohibitions in your country
  • Returned to us by customs — in this case, a refund minus all shipping charges and applicable fees will be issued once goods are received back, which may take several months

All shipping charges are non-refundable on international orders.

UK & EU Customers — 14-Day Cooling Off Period If you are based in the United Kingdom or the European Union, you have the right to cancel or return your order within 14 days of receipt under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive 2011/83/EU respectively. This right applies for any reason, provided the item is unopened, unused, and in its original sealed packaging with proof of purchase. Once a seal is broken, we are unable to accept returns for hygiene and product integrity reasons.

Research & Compliance Notice All products sold by Fermentinglab Ltd (trading as AmanitaLab) are intended strictly for research, scientific, and collection purposes only. Not for human consumption. By placing an order, you confirm that you are purchasing for lawful research or collection purposes and that you have verified the legal status of these materials in your jurisdiction.

Contact Email: support@amanitalab.com Website: amanitalab.com